We are here to help! For any assistance, queries, or feedback, simply visit our Contact Us page accessible in our website's footer. Our friendly and dedicated support team is committed to providing you with timely and helpful responses, usually within 24-48 hours. Your questions and concerns are important to us, and we appreciate your patience as we work to ensure your complete satisfaction.

To keep your Ombrello umbrella in top condition, follow these simple tips:

1. Shake Off Water:
After use, gently shake off any excess water before leaving the umbrella open to air-dry completely. This helps prevent mould and odours.

2. Handle with Care:
Avoid forcing the umbrella open or closed. Use the opening mechanism gently to extend its lifespan.

3. Store Properly:
Keep your umbrella in its protective case and store it in a cool, dry place when not in use.

4. Clean Gently:
If needed, wipe the fabric with a damp cloth or microfibre towel. Avoid harsh chemicals or scrubbing to maintain the fabric’s quality.

You will typically receive your order within 5–10 business days of placing your order. This is excluding any delays caused by couriers.

At Ombrello, we offer a range of flexible payment options to suit your needs. We currently accept all major credit cards including PayPal. Buy Now Pay Later options are on the way - stay tuned! We’re making it easier than ever to shop with us.

Please check the bottom of our website (footer) for the listings of payment options we currently accept.

Absolutely! We're delighted to offer fast and free delivery on every order, anywhere in Australia straight to your doorstep.

In case of any delays with your order, we suggest starting with a quick check of our Shipping Information page for helpful insights. Also, don't forget to peek into your shipping confirmation email – it might be hiding in your spam or junk folder. Can't find what you're looking for or need further assistance? Our team is just a click away on the Contact Us page, ready to help you track your order and address any concerns.

Please note, all products listed on our website are priced in Australian Dollars (AUD).

All our products are proudly stored and shipped from Australia, with warehouses in Victoria and New South Wales, depending on availability and demand.

Our South Australia-based team is dedicated to providing rapid delivery and the best possible customer service, ensuring your experience with us is exceptional.

Don’t you worry, our Ombrello team is here to help. Simply visit Returns & Refunds Policy, section 3 for more information or click here to get in contact with us. We promise to resolve the issue as soon as possible.

Yes, but please contact us as soon as possible after placing your order. If your order hasn’t been processed or shipped yet, we’ll gladly update your shipping address. However, if your order has already been dispatched, we won’t be able to make changes. In that case, we recommend reaching out to the delivery carrier directly for further assistance.

For help, contact us through our Contact Us page.

DISCOUNTS:
Yes! We currently offer 10% off when you buy 2, 15% off for 3, and 20% off when purchasing 4 or more of any of our Ombrello range. Don’t forget to sign up for our newsletter to stay updated on promotions and more discounts!

BULK PURCHASES:
Interested in buying in bulk (10 or more) for your family, school, or organisation? We’d love to help! Contact our team with your specific request, and we’ll happily work with you to create a tailored solution.

The Mini Ombrello is perfect for small bags, pockets, or kids or teens on the go, while the Ombrello Plus are more suitable for parents and those needing a little more shade. Both products are the same size as your phone making them ideal for everyone - kids and adults alike.

You can support those in need by buying our umbrellas! Not only do they solve a common problem faced by frequent travellers, but every purchase also helps us take one step closer to reaching and supporting communities around the world - starting with Australia and expanding internationally.

We collaborate with our giving partner, StreetSmart Australia, to connect directly with those who need support the most.

Each umbrella purchased = A homeless person supported.

You can visit Our Mission page to read more about our purpose and vision for Ombrello!

Absolutely! We believe in transparency and sharing the difference your purchase makes. Through our partnership with StreetSmart Australia, we regularly fund grassroots organisations that provide essential support to vulnerable Australians. As StreetSmart collects data and shares real stories from the communities they help, we’ll feature updates on our website and social media so you can see exactly how your support is making a positive impact.

You can also head over to our Our Mission page to learn more about how the process works and the causes we support.

We chose StreetSmart Australia because their mission to combat homelessness perfectly aligns with our commitment to supporting those in need. As a locally focused organisation, they make it easier for us to maintain direct communication and build a strong partnership. Their hands-on approach allows them to report back on how donations from our Ombrello customers are making a real impact in Australian communities. This shared vision and transparency ensure that every purchase truly makes a difference.

We’re not set up for direct monetary donations just yet, but there’s still an exciting way to make an impact! The best way to support our mission is by purchasing one of our umbrellas. Each sale helps fund essential aid for those in need.

We couldn’t do this without you - thank you for joining us in making a difference.